Valor Promotions LLC & all related Divisions
Effective Date: January 1, 2025
At Valor Promotions LLC, we respect and are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, share, and protect your information when you use our apps, emails, services, 10-digit long code (10DLC) phone numbers for application-to-person (A2P) messaging services as part of our lead management and lead reactivation offerings. By opting into our messaging services, you provide your express consent to this Privacy Policy and the practices described herein, in compliance with CAN-SPAM & the Telephone Consumer Protection Act (TCPA).
1. Information Collection
Types of Information We Collect
We may collect the following information:
– Personal Identifiers: Such as your name, email and phone number.
– Message Content: The content of messages you send or receive, including, but not limited to, responses related to lead management or reactivation campaigns.
– Usage Data: Information on how you interact with our messages, such as response times, opt-out requests, or engagement with links provided.
How We Collect Information
We collect your information when you:
– Sign up for or opt into our messaging services, such as database reactivation campaigns or follow-up communications.
– Interact with our messages or respond to our communications.
– Provide additional information through forms, surveys, or direct responses as part of our database management process.
2. Use of Information
We use the information collected for the following purposes:
– Message Delivery: To send you messages you have expressly opted in to receive, such as database reactivation updates, appointment reminders, or promotional offers.
– Service Improvement: To analyze engagement and improve our lead management and reactivation services. Personalization: To tailor our communications to your preferences or specific database-related needs.
Valor Promotions LLC ensures that all messaging complies with 10DLC standards, CAN-SPAM compliance & TCPA regulations, including honoring your consent and providing clear opt-out options.
– Email Policy
We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
3. Subscription Details
We may offer a tiered-level subscription that allows each user to access different levels of the services offered on valorpromotionsai.com, websites and associated applications. When you subscribe, we record relevant subscription details such as the date and time, the subscription plan you selected, and your current IP address. If you later elect to change plans or cancel, we record a log of actions taken, including the date and time and your current IP address.
4. Business Purpose
Your account is our central record of your activity and purchases on valorpromotionsai.com & related websites and applications. Your email address is how we identify you and your password is how we authenticate you. Your email address is also used to communicate with you, as described further below in our Email Policy. Your IP address is used for credit card and account fraud prevention, and customer support. The date and time you signed up is used for customer support.
Purchases are central to how we earn money and how you gain access to the services we offer. Purchase records are essential for financial accounting, legal compliance, strategic planning, and general operations. IP addresses and timestamps are used for fraud prevention and customer support.
5. Legal Basis
We need these records in order to perform services on your behalf, and we are legally required to maintain records of purchases.
6. Retention
Account credentials & purchase-related records are generally retained indefinitely for the convenience of the user. As with other purchase-related records, we retain transactional emails for the legally required time period and then delete them. Customer support emails are retained for the same period that the law requires us to retain transaction records.
7. Data Sharing
We are committed to protecting your privacy. We do not sell your information to third parties. We may share your data with trusted service providers (e.g., messaging platforms or CRM tools) solely for the purpose of delivering our messaging services. These providers are bound by strict data protection agreements to safeguard your information and comply with applicable laws, including TCPA & CAN-SPAM compliance and 10DLC requirements.
8. Cookies
Description
Cookies are data stored by your browser on your device at the direction of a website, and provided to the website with each web request. Further details on cookies and our use of them are provided in a dedicated Cookies Policy below.
Business Purpose
We use cookies to identify you and your preferences so that we can perform services on your behalf. We may use cookies to remember information that changes the way the Service behaves or looks, such as a user’s language preference on the Service.
Accounts-related cookies
We may use accounts-related cookies to authenticate users and prevent fraudulent use of user accounts. We may use these cookies to remember information that changes the way the Service behaves or looks, such as the ‘remember me’ functionality.
Legal Basis
We need them in order to perform services on your behalf, and in order to develop and improve our Service.
Security cookies
We use Security Cookies for security purposes.
Third-party cookies
In addition to our own cookies, we may also use various third-party cookies:
Payment cookies
These types of cookies may be used by payment processors for anti-fraud and related security measures.
Miscellaneous cookies
The miscellaneous third-party service providers that we may from time to time employ, may place additional third-party cookies for various purposes.
What are your choices regarding cookies
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
- All About Cookies: http://www.allaboutcookies.org/
- Network Advertising Initiative: http://www.networkadvertising.org/
9. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third- party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Retention
Cookies are stored in your browser and can be deleted by you at any time.
10. Email Communications
Description
We use third-party email service providers to send, receive, and retain emails. Please see our Service Providers section below for further details.
Transactional Emails
We send transactional emails when you take certain actions on our website such as making a purchase or signing up for a subscription, or when certain events occur, such as a renewal reminder or payment failure. We retain a copy of those emails on our email servers.
11. Customer Support
We offer customer support. Users may email us directly, or fill out a customer support form on our website. Emails are retained by our email servers. Communication that is initiated through the customer support form is sent by our web servers to our email servers as an email. In addition to the information provided directly by the user in the form, we also collect information about the operating system and web browser they are using (collectively referred to as the ‘user agent’).
12. Data Protection
We take data security seriously and have implemented the following measures to protect your information:
– Encryption: We use encryption to secure data in transit and at rest.
– Storage: User data is stored on secure servers with access controls to prevent unauthorized access.
– Regular Audits: We conduct regular reviews of our security practices to ensure data integrity and compliance with industry standards.
– Transaction: Each payment you make to us is recorded. We record relevant transaction details such as the date and time, the amount, the payment method used, and your IP address (when available).
13. Transfer of Data
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Valor Promotions, LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
14. Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing.
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Stripe- Their Privacy Policy can be viewed at: https://stripe.com/us/privacy
PayPal- Their Privacy Policy can be viewed at: https://www.paypal.com/webapps/mpp/ua/privacy-full
15. Miscellaneous
We may from time to time rely on various third parties to serve additional or enhanced content, such as embedded maps, reCAPTCHA, videos, user comments platform, customer support chat app, customer support platform, user forums, blogging platform, among others. Those services may place cookies and will have their own privacy policies.
16. ‘Do Not Track’ Signals
We do not support Do Not Track (‘DNT’). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
17. Children’s Privacy
Our Service is not directed to anyone under the age of 18 (i.e. ‘Children’).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
18. Disclosure of Data
Disclosure to Law Enforcement
Under certain circumstances, Valor Promotions, LLC may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
Valor Promotions, LLC may disclose your personal data in the good faith belief that such action is necessary:
- To comply with a legal obligation
- To protect and defend the rights or property of Valor Promotions, LLC.
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
19. Security
The security of your data is important to us and we use industry standard technical and organizational measures to protect your information. For example, our website is served over HTTPS and we implement data security organizational access controls.
However, no method of transmission over the Internet, or method of electronic storage is completely and entirely secure. Therefore, while we strive to use commercially reasonable means to protect your data, we cannot guarantee its absolute security.
20. User Rights
As a user of our services, you have the following rights concerning your data:
Access: You may request access to the information we have collected about you.
Correction: You have the right to correct any inaccuracies in your information.
Deletion: You may request the deletion of your data if you no longer wish to use our services, subject to applicable legal retention requirements. Whenever made possible, you can access, update or request deletion of your personal data directly on our website. If you are unable to perform these actions yourself, please contact us to assist you.
To exercise any of these rights, please contact us at:
Email: support@valorpromotionsai.com
Phone: +1 (336) 344-7285
Mailing Address: Valor Promotions LLC, 1101B N Berkely Blvd, Suite 1054, Goldsboro, NC, 27534
21. Opt-In and Opt-Out Processes
Opt-In Process:
By signing up for Valor Promotions LLC’s messaging services, you provide express written consent to receive communications from us, including SMS messages related to lead management and reactivation. We ensure that our opt-in process is TCPA & CAN-SPAM compliant, transparent, and includes access to this Privacy Policy so you are fully informed about how your data will be used.
Opt-Out Process:
If you no longer wish to receive messages, you may opt out at any time by replying “STOP” to any message. Alternatively, you may contact us directly using the information provided in Section 8. Upon receiving your opt-out request, we will immediately cease sending you messages, and your data will no longer be used for messaging purposes, in accordance with TCPA regulations & CAN-SPAM compliance.
22. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, comply with legal requirements (such as updates to 10DLC or TCPA guidelines), or enhance our services. Any updates will be posted on this page, and we may also notify you via email or a prominent message within our communications. The effective date at the top of this page will reflect the latest revision. You are advised to review this Privacy Policy periodically for any changes.
23. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: Email: support@valorpromotionsai.com
Phone: +1 (336) 344-7285
Mailing Address: Valor Promotions LLC, 1101B N Berkely Blvd, Suite 1054, Goldsboro, NC, 27534